Contacting the prison

All official correspondence must be sent in writing to the address listed below. You can expect to receive a response within 20 working days.

FAO: Director

HM Prison Addiewell
Station Road
Addiewell
EH55 8QF

Tel: 01506 874500

Freedom of Information requests can be submitted using the following email address: FOIAddiewell@sodexogov.co.uk.

Confidential enquiries

To contact us confidentially, please call 0800 389 9204

Media enquiries

For all media enquiries, please call 020 7404 0110 or email press.office@sodexo.com.

This number and email is for journalists' enquiries only.

Complaints

At HMP Addiewell we take complaints very seriously and have a formal process for examining them. If, as a visitor to HMP Addiewell you are dissatisfied with the service received or some other aspect of your visit, then it’s important that you talk to a member of staff in the first instance. If you remain dissatisfied, you can lodge a complaint.

Complaints – during COVID-19

In light of the current situation and to ensure we focus on helping the most vulnerable, we are currently prioritising the following complaint categories:

• complaints that concern COVID-19 or its impact and relate directly to current service provision for vulnerable people
• complaints where we believe there is a real and present risk to public health and safety

Please be assured we will continue to process and respond to all other complaints out with these priority categories as soon as we possibly can.